Reviews
When a pipe bursts in your wall or your basement starts flooding, every minute counts. You’re not thinking about long-term maintenance plans—you need the water off, the leak stopped, and someone who knows what they’re doing standing in your house right now.
That’s what you get. Our trucks are stocked with the parts and tools to handle most emergency repairs on the first visit. We typically arrive within 1-2 hours for true emergencies in Brick, and we don’t leave until the immediate crisis is under control.
You’ll know the price before we start. No surprises when you’re already stressed. And because we’ve worked in Brick homes for years, we know the quirks—the older pipe systems near the water, the corrosion issues from salt air, the basement flooding patterns during heavy rain. We’ve seen it, and we know how to fix it fast.
AME Plumbing Heating and Cooling isn’t a call center or a franchise. We’re a locally owned team serving Monmouth County, and we’ve built our reputation by showing up when it matters most.
Every plumber on our team is licensed and insured. We carry the parts that Brick homes need most—especially the salt-resistant materials that hold up better near the coast. When you call, you’re talking to someone who knows the area, not reading from a script.
We’re available 24/7 because plumbing emergencies don’t wait for business hours. And we’re upfront about pricing because the last thing you need during a crisis is a bill that makes the situation worse.
First, you call and talk to someone who can actually help—not an answering service. We’ll ask a few quick questions to understand what’s happening and give you a realistic arrival time based on where we are and how urgent your situation is.
When we arrive, we assess the damage and stop the immediate problem. Shut off water if needed. Contain the leak. Get things stable. Then we explain what happened, what needs to be fixed, and what it’s going to cost before we do any repair work.
Most emergency repairs get completed the same visit because our trucks carry the common parts and professional equipment. If we find something beyond the immediate emergency—like additional damage or a bigger underlying issue—we stop and talk to you first. You decide what gets fixed and when.
After the repair, we test everything to make sure it’s working properly. Then we walk you through what we did and answer any questions you have. You’re not left guessing whether the problem is actually solved.
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We handle the full range of plumbing emergencies: burst pipes, sewer backups, major leaks, water heater failures, clogged drains that won’t clear, and storm-related damage. If water is going where it shouldn’t or not going where it should, we fix it.
In Brick specifically, we see a lot of issues related to the coastal location. The high water table means basement flooding during heavy rain. Salt air accelerates corrosion in copper pipes, creating pinhole leaks that can hide in walls for months. Older homes near the water often have galvanized pipes that are rusting from the inside out.
We also handle the seasonal spikes—frozen pipes in winter, sump pump failures in spring, and the drainage problems that come with South Jersey’s increasingly wet summers. Every emergency service includes upfront pricing, licensed and insured professionals, and the goal of fixing it right the first time so you’re not calling us back next week for the same problem.
For true emergencies—burst pipes, major leaks, sewer backups, anything causing active water damage—we typically arrive within 1-2 hours. That’s our standard response time for urgent situations in Brick.
When you call, we’ll give you an honest timeframe based on where we are and what we’re currently handling. If we’re wrapping up another job nearby, it might be 45 minutes. If we’re across the county, it might be closer to two hours. We don’t overpromise to get the call.
Some situations aren’t quite as urgent—like a slow leak you’ve contained with a bucket or a toilet that’s clogged but not overflowing. For those, we can often get there same-day but might schedule a specific window that works better for both of us. The key is being straight with you about timing so you can plan accordingly.
An emergency is anything causing active damage or creating a health hazard right now. Burst pipes flooding your basement. A sewer backup in your bathroom. A water heater that’s leaking all over your floor. A main line clog that’s preventing all your drains from working. Those need immediate attention.
Things that can usually wait until normal hours: a dripping faucet, a toilet that runs but still flushes, a slow drain that’s annoying but manageable, or a water heater that’s making noise but not leaking. You’re not in crisis mode with these—they’re problems that need fixing, just not at 3 AM rates.
When you’re not sure, just call and describe what’s happening. We’ll tell you honestly whether it needs emergency service or if it can wait until morning. We’d rather give you straight advice than charge emergency rates for something that isn’t urgent.
Yes, emergency service outside normal business hours costs more than scheduled daytime work. That’s standard across the industry because you’re paying for immediate availability and after-hours response.
What we don’t do is use “emergency” as an excuse to triple our rates or add a bunch of hidden fees. You’ll get clear pricing before we start any work. If the repair is straightforward, we’ll tell you the cost right away. If it’s more complex, we’ll diagnose the issue first and then give you a price.
We also don’t inflate the scope of work just because it’s an emergency. If your burst pipe needs a simple repair, that’s what we do—not try to sell you a whole-house repipe. The goal is fixing your immediate problem at a fair price, not maximizing the bill while you’re stressed.
For most common emergencies in Brick, yes. Our trucks are stocked with the parts we use most often: pipe fittings, valves, drain cables, water heater elements, and the salt-resistant materials that hold up better in coastal areas.
Burst pipes, clogged drains, leaking fixtures, failed water heaters—we handle these regularly and carry what we need. That means we can usually complete the repair the same visit instead of making you wait for a parts run or a second appointment.
Occasionally we run into something unusual—an outdated fixture that needs a special part, or damage that’s more extensive than it first appeared. When that happens, we’re upfront about it. We’ll do whatever we can to get you stable and functional, then schedule the final repair once we have the right materials. But that’s the exception, not the rule.
First, stop the water if you can. If it’s a burst pipe or major leak, find your main water shutoff valve and turn it off. Most homes in Brick have the shutoff near where the water line enters the house—often in the basement, crawl space, or utility room. If you can’t find it or it won’t turn, don’t force it. We’ll handle it when we get there.
Move anything valuable away from the water. Furniture, electronics, important documents—get them out of harm’s way if possible. If water is actively flooding, try to contain it with towels or buckets, but don’t put yourself at risk.
For sewer backups, stay out of the affected area. That water carries bacteria and isn’t safe to wade through. For gas water heaters that are leaking, shut off the gas supply if you know how. For electrical issues near water, flip the breaker to that area if you can do it safely.
When we arrive, you can show us what happened and we’ll take it from there. Don’t worry about cleaning up or fixing anything yourself—that’s what we’re here for.
We can provide detailed documentation of the plumbing failure and the repairs we performed, which is what your insurance company will need. That includes photos of the damage, an itemized invoice, and a description of what caused the problem.
What we don’t do is navigate the insurance claim process for you or guarantee that your policy will cover the damage. Every policy is different, and coverage depends on the cause of the failure and your specific terms. But we’ve worked with plenty of Brick homeowners filing claims, and we know what documentation helps.
Our advice: call your insurance company as soon as the immediate emergency is under control. Take photos of the damage before we start cleaning up. Keep all our paperwork. And ask your adjuster what specific information they need from us—we’re happy to provide it. The faster you document everything, the smoother your claim process usually goes.
